INTERNATIONAL SHIPPING OPTIONS
our international shipping prices are based on our actual shipping costs to each country. all shipping information is available for your review before finalizing your order.

SHIPPING PRICES
our shipping prices are based on the value of each order. if you would like to calculate what an order would cost to ship you may use the following information.

ORDER STATUS
you can check the status of your order online at our order status website. all you need is your order id and zip code. you will find a link to our order status website and your order id on the confirmation email we send to you upon completion of your order. if your order doesn't show up in the system right away don't be alarmed. orders need to be processed and the system updated. if there is a problem with your order we will contact you via email. if you have a question about your order please contact us at sales@ibodi.com.

ORDER TRACKING
after we ship your order we'll send you a shipping confirmation email. this email will include your package tracking information which you can use to track the progress of your shipment. the web addresses for our carriers are: www.fedex.com, www.ups.com, and www.usps.com.

ORDER PROCESSING
orders are sent to our warehouse for packaging shortly after they're placed. we ship most orders within 24 hours (excluding weekends). some orders take 48 hours to process. orders can take longer depending on the time of day they're placed, the day of the week they're placed, or other factors. for example, an order placed at midnight on friday will not be shipped until at least monday.

PRODUCT AVAILABILITY
we ship orders as quickly as possible. on occasion an item will go out of stock, in which case that item is backordered. in most cases it takes just a few days to receive backordered items from the manufacturer. if there is a delay at the manufacturer for an item it can take longer, but this is uncommon.

OUT OF STOCK / BACKORDERED
if your order is listed as "backordered" on our order status website you have several options. the first option is to wait for us to restock the item, which usually only takes one to two business days. if you don't want to wait you have the option of substituting another item(s) for the one that is out of stock. if you want to make a substitution just send us an email and let us know. the third option is to cancel your order.

we have every expectation that you will find your product to be pleasurable and satisfying. occasionally there are situations where a product doesn't live up to the customer's expectations. if you're not happy with your selection, you may return it to us.

IF AN ITEM DOES NOT WORK PROPERLY
you may return your product, book, dvd or video at any time within 30 days of the purchase date if it does not function properly. at your request, we will either replace the defective item with a new one or issue a store credit for the amount of the defective item minus tax and shipping. please read "return requests" below for details.

IF YOU ARE DISSATISFIED WITH YOUR SELECTION
we make every attempt to insure that you will be happy with your purchase. however, we know that sometimes people are dissatisfied with their selection. you may request a return within 30 days the purchase date by contacting us at the email listed under "return requests" below. you may choose to receive a store credit for the amount of your original purchase, excluding tax and shipping, or a replacement item of equal or lesser value. we do not accept returns of dvd's or videos unless they are defective. please also note that there is a limit of two returns per customer, per order. if you order an item to replace a previous item that you were dissatisfied with, you may return the second item, but you may not return the third replacement item unless it is defective.

RETURN INFORMATION:
if you would like to return a product that you purchased from us please follow these instructions:

NOTE:
customers are responsible for all shipping charges associated with returning items to us. if an item is defective and a replacement is requested, ibodi will ship the replacement to the customer free of charge. we do not resell returned items. all items that are returned to us are either sent back to the manufacturer or discarded.